Shipping Policy

We strive to deliver your orders quickly and safely. Please review our shipping policy for important information about delivery times and costs.

1. Shipping Methods

We offer standard shipping options to most locations worldwide.

2. Processing Time

Orders are typically processed within 1-2 business days. Processing time may be longer during peak seasons.

3. Delivery Time

Standard shipping: 3-5 business days
Heavy Pallet Shipping: Please Contact.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

For heavy items that require specialist pallet shipping, please wait for contact to arrange a price and delivery details.

5. International Shipping

We ship to most countries worldwide. International orders may be subject to customs duties and taxes.

6. Order Tracking

You will receive a tracking number once your order ships, allowing you to monitor its progress.

7. FREE DELIVERY Terms

Free Delivery will apply when the minimum spend threshold has been reached. Heavy items requiring a pallet delivery will be exempt from free delivery and will be charged at the full rate.

8. Heavy Deliveries

Heavy deliveries which require a pallet delivery will incur separate charges. We will notify you within 2 working days of the shipping cost for this service and will bill you appropriately. We can not set a flat rate for this service as it varies by postcode. We will invoice you seperately for the total cost of the shipping, minus the £25 postage fee paid when placing your order. Once the invoice has been paid, we will proceed with despatch and update you with all tracking details provided to us. Please be sure to check the pallet delivery company website for specific delivery instructions as this is usually a KERBSIDE delivery. We take no responsibility for delayed or failed deliveries due to not checking their delivery terms.