Payment Policy

Payment Policy

Last updated: 24 October 2026

At Hearth & Amble, we want your shopping experience to be simple, secure and straightforward. This Payment Policy explains the payment methods we accept and how payments are processed when you place an order through our online store.

Accepted Payment Methods

We accept a range of secure payment methods, which may include:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other payment methods displayed as available at checkout

The payment methods available to you may vary depending on your location, device, browser and other factors.

Payment Processing

All payments are processed securely through our payment providers. We do not have access to or store your full payment card details.

When you place an order, your payment method may be authorised immediately. Your payment will generally be captured when your order is processed.

By submitting an order, you confirm that you are authorised to use the payment method provided.

Payment Authorisation

All orders are subject to payment authorisation and verification.

If your payment is declined, cancelled or cannot be authorised, we may be unable to process your order. If this happens, you should check your payment details or contact your payment provider.

We are not responsible for delays caused by your bank, card issuer or payment provider.

Pricing and Currency

All prices displayed on our website are shown in British Pounds (GBP/£) unless otherwise stated.

The total amount payable will be clearly displayed during checkout before you complete your purchase.

Where applicable, delivery charges and any other applicable charges will be shown separately before you submit your order.

If you are purchasing from outside the United Kingdom, your bank or payment provider may apply currency conversion fees or other charges. These charges are outside our control and are your responsibility.

Payment Security

We take reasonable steps to ensure that payments made through our store are processed securely.

Payment information is handled by our payment service providers using appropriate security measures. We do not store your complete payment card number or security code on our own systems.

You should always ensure that your payment and account information is kept secure and should not share your passwords or payment details with anyone else.

Failed or Unsuccessful Payments

If a payment fails or cannot be authorised, your order may not be completed.

If you believe you have been charged even though your order was unsuccessful, please contact us with your order details. We will investigate the transaction with the relevant payment provider.

In some circumstances, a failed payment may result in a temporary authorisation hold appearing on your account. Such holds are normally released by the card issuer or payment provider according to their own procedures.

Refunds

If you are entitled to a refund, the refund will normally be made using the original payment method used for the purchase.

Refund processing times can vary depending on your payment provider or bank. Once we have processed a refund, it may take several business days for the funds to appear in your account.

For further information about refunds and returns, please refer to our Refund and Returns Policy.

Payment Disputes and Chargebacks

If you believe there is an issue with a payment or order, please contact us first so that we can try to resolve the matter promptly.

Nothing in this policy affects your statutory rights or any rights you may have under applicable consumer protection legislation.

Contact Us

If you have any questions about payments, orders or refunds, please contact us through the contact details provided on our website.

Hearth & Amble